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    Privacy Policy

    At Simple Chic, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.

    The purpose of the Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to the Simple Chic website, social media and other services (collectively the Site). In this Privacy Policy, "Personal Information" means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).

    By using the Site, you agree to accept the Privacy Policy and the Site’s Terms of Service (https://simplechic.com.au/pages/terms). Where the Privacy Policy uses a word starting with a capital letter, that term will be defined in the Terms of Service or elsewhere in this Privacy Policy. If you do not agree to the terms of this Privacy Policy or the Terms of Service, you should not use the Site.

    1. THE KINDS OF INFORMATION WE COLLECT & HOLD

    Depending on the particular circumstances, we may collect and hold a range of different information about you.

    1.1  Individually Identifiable Information

    The types of individually identifiable information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:

    • your name;
    • contact details;
    • identification information;
    • body measurements for custom-tailoring garments for you;
    • history records of your communication and interaction with us;
    • details or history of preference, interests and behaviour in relation to transactions, products, services and activities on our Site;

    As well as other similar Personal Information that is needed to register or subscribe you to our services or offers. If we ever ask for significantly different information, we will inform you. If you do not provide certain requested Personal Information to us; we may not be able to provide you with access to and use of the Site; provide you with access to our other products and services; or to fulfil one or more of our functions and activities applicable to you.

    1.2.  Non-Identifiable Information

    Non-identifiable information is data that has never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit the Site, our Company servers may automatically record non-identifiable information that your browser sends. This data may include:

    • your computer's IP address;
    • browser type;
    • webpage you were visiting before you came to our Site
    • the pages within www.simplechic.com.au you visit
    • the time spent on those pages, items, and information searched on our Site, access times, dates and other statistics.

    Non-identifiable information is collected for analysis and evaluation in order to help us improve our Site and the services and products we provide. This data will not be used in association with any other Personal Information browsed on our Site;

    2.  HOW WE COLLECT THE INFORMATION
    We may collect your information in a number of ways, including:
    (a)  Directly from you, including but not limited when you:
    -  save an item;
    -  register on our Site;
    -  log into the Site once registered;
    -  make a purchase from us;
    -  contact our Customer Care, either about an order or for any other reason;
    -  click on Simple Chic banners, hyperlinks or plugins;
    -  interact with us on our social media; or
    -  have a conversation with our team members
    (b)  From third parties such as our related entities, business or commercial partners, and
    (c)  From publicly available sources of information.
    We may also collect information from you online. See more information in Clause 6.
    3.  HOW WE HOLD YOUR PERSONAL INFORMATION
    3.1.  We may store your Personal Information in hard copy or electronic format, in facilities that we own and operate ourselves, or that are owned and operated by our services providers. We take the privacy and security of your Personal Information seriously and we use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information.
    We protect your Personal Information by:
    -  Restricting access to Personal Information;
    -  Maintaining technology products to prevent unauthorised computer access;
    -  Securely destroying your Personal Information when it is no longer needed for our record retention purposes.
    To further secure your credit card, we also don’t keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card.
    However, no data transmission over the internet can be guaranteed as completely secure. Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorised access, and modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.
    3.2. SHOPIFY
    The Simple Chic online store, Site, is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
    Payments - If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
    3.3.  Security
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
    3.4  External Site Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    4.  HOW WE USE YOUR INFORMATION

    We may use your information for a range of different purposes, including:

    (a)  to provide products and services to you;

    (b)  to communicate with you, including about products and services, competition results, special offers, and events which might interest you;

    (c)  to answer your questions and provide you with information or advice;

    (d)  to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;

    (e)  to gain an understanding of your information to improve or develop our products and services;

    (f)  to provide you with better customer services;

    (g)  to perform research and analysis;

    (h)  to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Simple Chic and our related bodies corporate and service providers provide products and services to you; and;

    (i)  to comply with laws or regulations or to comply with any directions given by regulators or authorities.

    We may also use your information so that we, our related entities, other business or commercial partners can promote and market products, services and special offers that will be of interest to you (which may include products, services and offers provided by a third party).

    We collect aggregated information about you which informs us about our users. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within our Site. This information is used by us to administer and improve our education and training products and services.

    5.  WHEN WE DISCLOSE YOUR INFORMATION

    We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Therefore, we may disclose your information to these third parties to:

    (a)  assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;

    (b)  conduct market research and marketing strategy analysis; and

    (c)  manage or develop our business and corporate strategies and functions.

    Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely, for example, storing in non-human readable form to ensure the security of your information.

    We may disclose personal information to overseas recipients, who are located in places such as, Singapore, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders or payment is managed via a third party located overseas).  We may also disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    6.  COOKIES

    We use “cookies” when you visit our Site. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Site. There are four main types of cookies – here’s how and why we use them.

    (a)  Site functionality cookies – these cookies allow you to navigate the Site and use our features, such as “Add to Bag” and “Add to Wishlist”.

    (b)  Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your shopping experience.

    (c)  Customer preference cookies – when you are browsing or shopping on the Simple Chic Site, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

    (d)  Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an Ad and help us measure the effectiveness of our marketing campaigns.

    By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

    Notwithstanding any other provision, we may also engage a third party service provider who may combine your information with information from others; and may place or recognise a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third party cookies, please contact us at https://simplechic.com.au/pages/contact.

    7.  CONSENT

    7.1  Age of Consent
    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    7.2  How do we get your consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    7.3  How do you withdraw your consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at https://simplechic.com.au/pages/contact.

    8.  HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

    Under the Privacy Act, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable.

    You can update your Personal Information anytime by accessing your account on the Site. If you wish for your Personal Information to be removed from our database, please contact us at https://simplechic.com.au/pages/contact.

    9.  HOW TO MAKE A COMPLAINT ABOUT A BREACH OF PRIVACY

    If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you can contact us at https://simplechic.com.au/pages/contact.  You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at https://www.oaic.gov.au/.

    10.  CHANGES TO THIS POLICY

    Please note that this Privacy Policy forms part of the Terms of Service for use of the Simple Chic Site and forms part of the Agreement between you and us. We may, from time-to-time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the Site. Depending on the nature of the change, we may announce the change on the Site or by email if we have your email address. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time-to-time, in whole or party, you must terminate your use of the Site.

    This Privacy Policy was last updated on 8 March 2018.

    END of the Privacy Policy for Simple Chic